Privacy Policy
Last updated: April 2, 2026
1. Introduction
Sully & Proper ("we," "us," or "our") operates at sullyandproper.shop. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, sign up for our newsletter, or interact with us in any way.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
Information you provide directly:
- Name, email address, phone number (when you place an order, request a commission, or contact us)
- Shipping and billing address (when you make a purchase)
- Payment information (processed securely by Stripe — we never store your card details)
- Commission request details (descriptions, preferences, reference images)
- Account login credentials (email and password, or Google sign-in)
- Newsletter subscription email address
Information collected automatically:
- Browser type, device information, and operating system
- IP address and general geographic location
- Pages visited, time spent on site, and referring URLs
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about your orders, commissions, and account
- Send you marketing emails about new products, collections, courses, and promotions (with your consent)
- Improve our website, products, and customer experience
- Prevent fraud and maintain site security
- Comply with legal obligations
Important:We use your personal information for our own internal marketing purposes only. We may email you about new leather goods, upcoming courses, special offers, or workshop updates. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email.
4. Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We share information only with the following service providers who help us operate our business:
- Stripe — payment processing
- USPS / UPS / FedEx — shipping carriers
- Resend — transactional and marketing email delivery
- Supabase — secure data hosting
- Vercel — website hosting
- Meta (Facebook/Instagram) — advertising analytics via the Conversions API (hashed, non-identifiable data only)
These providers are contractually obligated to use your information only to perform services on our behalf and to protect your data.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to complete transactions, comply with legal obligations (such as tax records), resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and legal compliance.
6. Cookies & Tracking
We use cookies and similar technologies to maintain your session, remember your cart, and understand how visitors use our site. We may also use the Meta Pixel for advertising measurement and optimization.
You can control cookies through your browser settings. Disabling cookies may affect site functionality, such as your shopping cart.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at hello@sullyandproper.shop. We will respond to your request within 30 days.
8. Data Security
We take reasonable measures to protect your personal information, including encryption in transit (TLS/SSL), secure payment processing through Stripe (PCI-DSS compliant), and access controls on our databases. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Sully & Proper
Email: hello@sullyandproper.shop
Website: sullyandproper.shop